PRIVACY POLICY
Privacy Policy – SoBi & Co
At SoBi & Co, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you visit or make a purchase from our website, www.sobiandco.co.uk
1. What Information We Collect
We collect two main types of information:
a) Information You Provide
When you place an order or attempt to make a purchase, we collect details you provide, including:
-
Full name
-
Billing and shipping addresses
-
Payment information
-
Email address
-
Phone number
This is known as Order Information.
b) Information Collected Automatically
When you visit the Site, certain data is collected automatically from your device, including:
-
Your browser type
-
IP address
-
Time zone
-
Device type
-
Cookies and other tracking technologies
As you browse, we may also collect details about the pages you visit, products you view, how you navigate the site, and where you came from (referral sites or search terms). This is known as Device Information.
2. How We Collect This Information
We use the following tools to gather Device Information:
-
Cookies – Small data files placed on your device (learn more or manage preferences at allaboutcookies.org)
-
Log files – Record site activity and user interactions
-
Web beacons, tags, and pixels - Help us understand how you use the Site
3. How We Use Your Information
We use the information we collect for several purposes, including:
-
To process and ship your orders
-
To send order confirmations, invoices, or updates
-
To communicate with you
-
To detect potential fraud or security risks
-
To improve our website experience and performance
-
To provide you with product updates or offers (only if you’ve opted in)
We may also use your data to help serve more relevant advertising on platforms like Facebook or Google.
4. Sharing Your Information
We work with trusted third-party services to operate our website and fulfil orders, and some of your information may be shared with them. Examples include:
-
Shopify – Our e-commerce platform (read their privacy policy)
-
Google Analytics – To understand how customers interact with our site (Google’s privacy policy, opt-out here)
5. Advertising & Marketing
To help improve your shopping experience, we may use your data to show you relevant ads on social media or elsewhere online. This is called targeted advertising.
You can opt out of personalised ads using the links below:
6. Your Rights (EU Customers)
If you live in the EU or UK, you have the right to:
-
Access the personal data we hold about you
-
Request that we correct or delete your data
-
Withdraw consent where applicable
If you’d like to exercise these rights, please contact us at the email below. Please note that your information may be stored or processed outside the EU, including in the United States or Canada.
7. Data Storage
We retain Order Information for our business records unless you request its deletion. This helps us with order history, returns, and customer service.
8. Changes to This Policy
This policy may be updated from time to time to reflect changes in our business practices or legal requirements. The latest version will always be available on our website.
9. Contact Us
Have questions about how we handle your data? Get in touch: